Return and Refund Policy

Last updated: 26-10-2026

At LinkPhones Center, our mission is to connect you with the best in telecommunication through a wide range of new and used devices. We strive to ensure that every purchase meets your expectations. Below is our Warranty, Return, and Exchange Policy to guide you through the process.

⚠️ Mandatory Rule: Always test and confirm with the sales person that the items are working properly before leaving our store.

1. Warranty Duration

- Brand-New Products: We offer a 1–3 year warranty on all brand-new products.
- Ex-UK Devices: Covered by a 6-month warranty.
- No Warranty Items: Used devices from trade-ins, screen protectors, chargers, and charging cables have NO WARRANTY.

2. Coverage Scope & Exclusions

- Coverage Scope: The warranty covers software issues only.
- Hardware & Physical Damage: The warranty does not cover hardware failure, physical damage, water/liquid damage, or screen breakage.
- Accessories: Accessories (including chargers and earphones) are not covered under warranty. Please inspect and test them carefully before completing your purchase.
- Unauthorized Repairs: The warranty becomes immediately void if the device is opened, tampered with, or repaired by an unauthorized third party without our prior written consent.

3. Return & Exchange Policy

- Initial Inspection Window (First 3 Days): We offer a 3-day return policy for devices with major defects. If a major problem occurs within 3 days of purchase, bring the device back to our store. We require a 24-hour assessment period to inspect and verify the issue. Once verified, we will exchange the device.
- Warranty Processing (After 3 Days): After the initial 3-day window, any issues will be handled strictly under our standard warranty terms. Please allow up to 24 hours for our initial assessment, after which repairs or exchanges may take up to 1 month to complete.
- Exchanges: Exchanges are subject to verification and availability. NB: No exchange on products with no warranty.

4. Refunds & Final Sale

- No Cash Refunds: We do not issue cash refunds for items covered under warranty.
- Final Sale: GOODS ONCE SOLD ARE NON-REFUNDABLE.

5. Non-Returnable Items

- Used trade-in devices, screen protectors, chargers, and charging cables
- Gift cards and clearance items
- Software and digital downloads
- Personalized or custom-order items

6. Contact Us

For any questions or warranty assessments, please contact or visit us at:

- Email: info@linkphonescenter.com
- Phone: 0729222000 | 0750220000
- Address: HH Towers, 504 Moi Ave, Nairobi
- Website: https://linkphonescenter.com/return-and-refund-policy

We value you and are committed to ensuring a transparent and positive shopping experience at LinkPhones Center. Thank you for choosing us as your trusted mobile technology partner in Kenya.